When you invest in a Rolex watch, whether new or pre-owned, you're not just purchasing a timepiece; you're acquiring a piece of horological art that often carries a substantial value. Part of ensuring that value remains intact involves maintaining meticulous records and documentation, particularly during service visits. Here’s what you should expect in terms of paperwork when your Rolex undergoes servicing:
Service Record and Guarantee
Upon completion of your Rolex’s service, you should receive a Service Record. This document serves multiple purposes:
- Verification: It confirms that the watch has been serviced by an authorized Rolex service center.
- Guarantee: It comes with a 2-year international guarantee covering any manufacturing defects on the newly serviced or replaced parts.
- Serial Number: This record includes your watch’s serial number, ensuring that the watch that was serviced is indeed yours.
⚙️ Note: Ensure the serial number on the service record matches the one on your watch case. If there’s a discrepancy, immediately raise this with the service center.
Replacement Parts and Warranty
Rolex watches often require part replacements during service. Here’s what to look for:
- List of Replaced Parts: This lists out what parts were replaced, including their reference numbers.
- Parts Warranty: The guarantee extends to any new parts fitted to your watch. It’s worth noting that parts like gaskets, screws, and springs might not carry a separate warranty since they are typically not user-serviceable.
| Part Replaced | Warranty |
|---|---|
| Movement | 2 years |
| Crystal | 2 years |
| Case Parts | 2 years |
| Gaskets | No separate warranty |
🔧 Note: Replacement parts may have additional wear-in periods for optimal performance. Keep your watch in good running condition until this period passes.
Timing and Adjustment Report
Rolex technicians perform timing and adjustment services, and you should receive a report detailing:
- Amplitude: The movement’s swing, ensuring it’s within Rolex’s standards.
- Rate Accuracy: This shows how well your watch keeps time, measured in seconds per day.
- Adjustments Made: Any adjustments to ensure the watch runs as accurately as possible.
This report is crucial for future servicing to understand your watch’s history and performance metrics.
Water Resistance Certificate
Especially if your Rolex is waterproof or has been subjected to water resistance testing:
- Water Pressure Test: A record of the watch’s tested water resistance.
- Depth Rating: Confirmation of the watch’s depth rating after service, typically 100m, 300m, or more.
Please note that water resistance can degrade over time, so maintaining the certificate is essential.
💦 Note: Water resistance isn’t permanent. Regular servicing and testing are required to ensure continued protection against moisture ingress.
Summary of Services Performed
You’ll get a comprehensive summary of all services performed, including:
- Lubrication: Ensuring that all moving parts are properly oiled for smooth operation.
- Polishing: Any cosmetic work done to the case or bracelet.
- Functional Checks: Checking the functioning of all complications or complications within the watch.
This document provides an overview of the care your watch has received.
In the final wrap-up, when you entrust your Rolex to an authorized service center, the documentation received is key in tracking its maintenance history and verifying its authenticity. Each service record, warranty card, timing report, and water resistance certificate not only enhances your watch's integrity but also offers peace of mind about its care. Keep these documents well-preserved, as they play a significant role in resale value, insurance claims, and ensuring your watch's health over time.
How long is the Rolex service warranty?
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The Rolex service warranty lasts for 2 years from the date of service, covering any manufacturing defects on newly replaced or serviced parts.
Can I have my Rolex serviced at any watch repair shop?
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No, to maintain the authenticity and quality of service, it’s recommended to service your Rolex at an authorized Rolex service center.
Is it necessary to keep all Rolex service records?
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Yes, keeping all service records is vital for proving your watch’s authenticity, history, and for its resale value.
